Refund policy

Refund Policy 

Returned items, deemed acceptable by AcroEra, will be refunded within 14 working days from the date of the parcel’s arrival.  

Refunds are made in same currency of payment. AcroEra suggests that buyers use registered delivery for all returns, as AcroEra cannot be responsible for items should they be lost in transit 

Where orders made by credit card, refund amount will show up in the card statement within 20 working days. Processing time vary depending on the issuing bank of the credit card. 

Where orders made via PayPal, refunds will be made to same PayPal account. 

Where orders made by bank transfer, refunds will be made to the same bank account and beneficiary - after receiving the banking details. 

Returns are strictly accepted on or before 14 days from the date of the parcel’s arrival. 

For the full terms of Returns and Exchanges or further information, please check Returns & Exchange