Termini e condizioni del servizio


Please take a few minutes to understand the below information about the terms and conditions that apply to your use of the AcroEra websites or as you purchase on AcroEra via either website: AcroEra.com, AcroEra.it or AcroEra.eu or any service or product that you order via AcroEra.

AcroEra is owned and managed by The Runway s.r.l.s. an entity registered in Italy, Europe under VAT 11909440015 referred to here as the "website","websites" "we", or "us".

AcroEra operates and works under Italian law with the business name "The Runway s.r.l.s," with a legal address: Via Nizza 9, Torino 10125, Italy and R.E.A. Number: To-1250200 - To.

Below Terms and Conditions of Use should be read alongside Privacy Policy, Cookies Policy which set out the terms upon which: users may use the website, basis upon which we may collect personal data from users or visitors, or that users have or will provide to us, how we may process your personal data and on how we use cookies. If you do not agree to these terms and conditions please do not use our websites.

1. Compliance

By using either website of these: AcroEra.com, AcroEra.it or AcroEra.eu, you are bound by these terms and conditions of use which form a legally binding contract between users and AcroEra, our Privacy Policy and Cookies Policy.

2. Privacy Policy

Individuals' privacy is very important to us and we will always act to protect your information. View the details of our Privacy Policy. Users agreed to terms and conditions of use will also be deemed to have agreed to our privacy policy.

3. Use of our website

Visitors may only use these websites for lawful purposes and will not use it in a way that could violate any third party rights.

Unless users have prior consent you should not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to into these websites. AcroEra shall reserve the right to delete any inappropriate post or comment, even to cancel or delete member's account - where the member deemed to be misusing, abusing or breaching AcroEra Terms and Conditions of Use - stated on this page.

4. Purchasing Terms as you place an order

As you place an order or purchase our products, items or services - that is by selecting and submitting your order through our website; then this shall be deemed an offer by you to purchase particular merchandise for the price(s) notified at the time you place the order and that you accept the terms of purchase in accordance with these terms and conditions of use. We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed on our website. You also agree to provide us with current, complete and accurate details when asked to do so by the website.

5. Cookies

A cookie is a data file that is stored by your device web browser. By agreeing to the Terms of Use - detailed on this page and/or the privacy policy, the user consents to the use of cookies by the website. Please check further under Privacy Policy.

6. Damage to electronic devices

We take reasonable measures in ensuring that our website is viruses or dangerous content free, however it is the users responsibility to make sure that they can use our website safely.

7. Online shopping

As we list products or information onto our website, we will take care in ensuring that all details, prices, product images and descriptions displayed to users are correct at the time. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products. If you're unhappy with your purchase, please review our returns policy under Returns.

8. Orders

AcroEra reserves the right to accept or cancel an order for any reason due to unavailability of product; an error in the price, image or the product description or error in your order. Also we reserve the right to contact you for verification purposes before we allow your order to be dispatched.

9. Items availability

AcroEra will ensure all ordered items are available for delivery, and in most cases will notify buyers where a product is either out of stock or unavailable prior to orders check out. In rare occasions, this is not possible and we may need to cancel the order you have placed for an item where we find out it is broken, damaged or unavailable for delivery. AcroEra will refund in full all amounts you have in respect of such item(s).

10. Variation of items and prices

AcroEra may vary prices on this website at any time, and prices are subject to change until you have paid for the items.

11. Delivery

Please refer to more information under Shipping and Delivery.

12. Returns

Please refer to our returns policy under Returns.

13. Payment

Please refer to the information under Payments.

14. Damaged products

Please refer to our returns policy under Returns and Refunds.

15. Cancelling an order

You can cancel your online order provided that it has not been dispatched. Please contact us. We will attempt to cancel your order without delay however occasionally it may not be possible to stop an order from being dispatched.

If your order has been already dispatched please refer to our returns policy under Returns.

16. Password and account security

AcroEra will not be responsible of maintaining passwords or activities may occur under logged in accounts. Though users may report a security breach or misuse they believe has happened. AcroEra remains not liable for all losses incurred due to failure to comply with this term.

17. Website changes

AcroEra may modify the content or update this website and the terms and conditions at any time. Placing orders or use of AcroEra website after the change will constitute deemed acceptance of those modifications.

18. Website unavailability

AcroEra will not be liable where the website is unavailable to users as a result of computer malfunction or other factor/s beyond our control.

19. Promotions

AcroEra could run a variety of promotions, each promotion with its own separate terms and conditions of entry. Users need to carefully read these terms and conditions before participating in a promotion. As you redeem a promo code, voucher, discount code or a coupon, that is to obtain our promotional offer, you agree that all the below terms are applied:

  • Promotional code published on our website is valid for a limited time only. Where the dates and times are specified, we may reserve the right to discontinue, cancel or modify a coupon at any time.
  • Promotional code applies only to qualifying items as specified in the offer.
  • Promotional code is not transferable, should not be resold and has no cash alternative.
  • Promotional codes may not be combined with other offers, unless otherwise specified.
  • Promotional coupon is identified by a code, the code grants one specific reward as specified in the offer.
  • If you violate any of the Terms of Use, the promotion would be invalid, and the promotional code discount could not be applied.
  • Where items are purchased using a promotional code and need to return those items, we will subtract the value of the promotional code from your return credit. You will receive the exact amount that you have actually paid as the purchase amount.

20. Errors and Corrections

Where AcroEra could contain errors or inaccuracies, we reserve rights to amend errors or inaccuracies and to correct or update content or cancel orders at any time without prior notice.

21. Notices 

Should AcroEra need to give notice to users, notices would be transmitted by electronic mails - where applicable. Otherwise, we will notify users or visitors by posting a prominent notice on our website for any substantial changes.

22. Account cancellation or suspension

Where users could breach these terms and conditions, AcroEra reserve the right to immediately suspend, limit access or cancel account related to this website.

23. Limitation of liability

Use of this website is at user's own discretion. AcroEra makes no warranties or representations about this website or any of the content. AcroEra accepts no responsibility for any loss suffered by use of this website or content. AcroEra does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.

AcroEra will not be held responsible or liable for any direct or indirect loss or damages incurred or alleged to have been caused by the use of, or reliance on, any content, goods or services available on an external site.

24. Disputes

In the unlikely event of a dispute; entities are encouraged to contact AcroEra. THE RUNWAY S.R.L.S. will attempt to reach a friendly solution. Otherwise, the courts of Turin (Italy) will have the sole jurisdiction.

25. Compliments, complaints, comments or feedback

AcroEra welcomes comments and value feedback and we are pleased to hear from you. Please write to us: info@AcroEra.com